Shipping & Returns
Processing
Orders are processed within 1–2 business days after payment clears. Tracking details are emailed on dispatch.
Shipping
Products ship in temperature-appropriate packaging suitable for lyophilized peptides. The buyer is the importer of record and is responsible for any customs duties, taxes, and for ensuring import is lawful in their jurisdiction.
Storage on arrival
Store lyophilized product at -20°C. Handle reconstituted material per your laboratory protocol.
Returns
Due to the nature of research chemicals, we cannot accept returns of opened or temperature-sensitive products. Damaged or incorrect items must be reported within 48 hours with photographic evidence.
Draft — finalize once supplier/fulfilment terms are confirmed.